Viewing posts categorised under: Technology-news

Footprint Solutions ranked as one of the Northern Tech Awards Rising Star Companies for 2015

Once a year The Northern Tech Awards recognise the Top 50 Fastest Growing Technology Companies in the North and the Top 20 Rising Stars of the region’s technology community. To be ranked as one of the 20 rising star companies is a fantastic achievement!

GGHT appoints Footprint Solutions to run its Total Management Framework

IMG_3565Mobile working specialist Footprint Solutions has been awarded a framework agreement by Warrington based Golden Gates Housing Trust (GGHT) to provide a total information management solution.

The agreement is open to all public sector including registered social housing providers and local authorities in the UK. Any trust interested in adopting the tablet-based solution bypass their standard procurement processes as GGHT has completed the necessary legal procedures; this means trusts can buy solutions direct from Footprint at fixed prices without the need to tender.

Peter Fittzhenry, Director of Housing at GGHT said: “Footprint Solutions has demonstrated its skills and expertise in providing a one-stop-shop for mobile working and paperless solutions. The purpose of the framework is to improve our service delivery and encourage other housing trusts to reassess their processes and discover how they could save time and money.”

Footprint Solutions are double finalists at the Housing Innovation Awards 2015

Most innovative supplier and most innovative IT system finalist

 

Mobile working specialist Footprint Solutions has been honoured in two categories at the Housing Innovation Awards 2015, held at the Grand Connaught Rooms in London on the 18th February 2015. Finalists in the ‘Most Innovative Supplier’ award, while its flagship product Housing Support Pro solution and also the ‘Most Innovative IT System’ in partnership with Golden Gates Housing Trust (GGHT).

Footprint received praise for Housing Support Pro; a mobile working application that enables housing trusts to carry out efficient and responsive customer service using the latest mobile and paperless processes. The application enables remote workers to view, collect and act upon up-to-date information, and has been implemented across various operational departments to support neighbourhood officers, repairs, plan works, enforcement and tenant wellbeing.

Continue reading “Footprint Solutions are double finalists at the Housing Innovation Awards 2015” »

Footprint Solutions Provides Enhanced Protection for Lone Workers at Golden Gates Housing Trust

Footprint Solutions provides enhanced protection for lone workers

Footprint Solutions provides enhanced protection for lone workers

Footprint Solutions, mobile working specialists, is providing lone workers at Golden Gates Housing Trust (GGHT) with an enhanced personal safety suite to safeguard them while working in the field.

GGHT is the first association to trial the “Protect” Module, developed in partnership with Guardian24, which allows the trust to integrate the Housing Support Pro (HSP) solution and Guardian24 personal security service onto tablets and smartphones.

Housing Support Pro assigns each user with a job through the Visit Overview electronic form. When the user accepts the appointment, a corresponding Guardian24 lone worker activity record is created. The user can then log an estimated time for them to complete the appointment. If their meeting overruns, the smartphone will call them to verify their safety; if they do not respond an alert will be triggered which then follows the customer’s predefined escalation procedures.

If the worker feels that their safety has been compromised, they can also raise a covert panic alert which is picked up by either an incident management centre, or a specific contact as defined by the customer escalation procedures.

Peter Fitzhenry, Director of Housing Management from Golden Gates Housing Trust said: “The safety of all our staff is paramount, and we recognise that lone workers in particular have to deal with potentially difficult situations. By using the HSP Protect Module, we can offer enhanced protection for our staff, while also recognising the operational benefits of using Housing Support Pro Solution.”

John Sant, CEO of Footprint Solutions, commented: “We identified that housing trusts need a solution that ensures the safety of vulnerable lone workers, while also delivering efficiencies in terms of time and resource. By integrating our Housing Support Pro solution with a personal security service from Guardian24, GGHT has access to a range of applications in one comprehensive package.”

From paper to iPad at Golden Gates Housing Trust

latestmagcover

Housing Technology is the leading IT, technology and telecoms news and information service for the UK social housing sector and related local government agencies.

The magazine is published bi-monthly and the latest November issue contains the following editorial case study .

CLICK HERE to download the PDF version

 

 

 

 

 

Golden Gates Housing Trust has replaced its paper-based repairs processes with an iPad based mobile forms solution from Footprint Solutions. The implementation is as a result of the housing provider’s repairs staff increasing from 230 in 2004 to 370 in 2013 and the need to provide more transparent reporting to tenants.

Golden Gates’ tenants submit repair requests via a customer contact centre, with the repair requests historically passed to the trade operatives in a paper format. When a service request was fulfilled, the trade operative would often take five or more days to return the service paperwork to the contact centre. During this period, the contact centre staff had no visibility of the status of the request, thereby preventing them from providing any service information to the tenant.

 

Peter Fitzhenry, director of housing management, Golden Gates Housing Trust, said, “Our paper-based practices relied heavily upon our contact centre team to process paperwork, but the increased workloads resulting from the investment programme meant that we were forced to look for a paper-free solution.”

 

Golden Gates decided to implement Footprint Solutions’ iPad reporting software iForm Pro to provide paper-free service reports. iForm Pro was configured to automate Golden Gates’ existing service forms to provide a quick and structured method of collecting information using check boxes, drop-down lists, radio buttons and pre-completed fields. Signatures and photos can also be captured on the iPad and there are built-in areas of forms where users can sketch plans and drawings directly into the form.

 

Fitzhenry said, “Operatives can now take photos of a site or location and hand draw onto the photo using iForm Pro. The form is delivered along with all photo attachments, plans and any comments written onto the attached media. This has saved them approximately one hour per operator per day in saved administration time and the solution has saved us a substantial amount of money.”

 

iForm Pro also supports hand-written form filling, providing a fast and convenient method of capturing generic service information such as job comments or customer feedback. The solution converts the hand-written content into data on the device and the operative can review and amend the information before sending it to the service centre in real-time.

 

Steve Lamb, head of ICT services, Golden Gates Housing Trust, said, “The simplicity of iForm Pro and the fact that it is an integrated device that communicates directly to our contact centre were key to the project’s success.”

Tablet sales to overtake PCs in Q4…

Tablet-Sales-IncreaseSales of tablets will overtake PCs for the first time ever in the final three months of this year, according to the latest forecast from IDC.

For the full year, IDC expects tablets to outsell desktop PCs and laptop PCs respectively, although combined PC shipments will outstrip tablets. But next year, tablets will outsell PCs of all kinds, IDC said.

Read more at:
http://www.information-age.com/technology/mobile-and-networking/123457337/tablet-sales-to-overtake-pcs-in-q4–idc-predicts